Director of Food Safety and Quality Assurance

Supply Chain

Coppell, TX

March 18, 2020

Director of Food Safety and Quality Assurance


Dallas TX (North Dallas)



What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy.



At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker empowers its Team Members to positively impact our 4 Key Results: Engaging Team Members, Bringing Back Guests, Growing Sales and Increasing Profits.



Brinker International is an equal opportunity employer; we foster an inclusion environment that promotes respect, diversity of thought and success for all. 



Job Summary


Director of the Food Safety and Quality Assurance is responsible for the development and execution of comprehensive programs involving supply chain food safety, product integrity and quality assurance;providing direction and technical expertise in these areas to corporate and brand management in order to drive desired results. Leads coordination of multiple departments (Culinary, Procurement, Operations, Distribution, etc.) to develop and conduct product and program testing with new and existing vendor partners. Partners closely with vendors to develop, revise and improve processes appropriate for Brinker Food Safety and Sanitation standards related to supply chain, food distribution, and other quality assurance and food safety programs as assigned.


Your Key Job Functions


  • Provide leadership in the areas  of Food Safety and Quality Assurance by creating strategy and direction  for the department.
  • Drives supplier-partners and  culinary teams to elevate food quality for the guest.
  • Directs and develops standards  that assure the food safety and product integrity of all food and  sanitation products purchased from 400+ vendors through 60+ distribution  centers for Brinker concepts.
  • Directs and develops the audit and  approval programs for food, packaging, distribution, and sanitation vendor  facilities.
  • Champions continuous improvement in food safety and sanitation by leveraging technology and providing user-friendly cost effective solutions.
  • Partners with Culinary/R&D  with comprehensive product specification program for all Brinker products  focusing on high volume, key products.
  • Direct and develop an on-going  product monitoring program, including both microbial, physical and  chemical analysis, using both in-house and outside resources to assure  compliance to specification.
  • Establish, food manufacturing, handling, shipping, storage and use standards, from manufacturer through restaurant use, to assure food safety and quality. These will include processor, vendor, distributor and restaurant standards, as necessary.
  • Provide expertise to Operations, Training, Culinary, Franchise, and other departments to assure all restaurants meet Brinker standards.
  • Lead a system-wide product recall program.
  • Provide technical expertise on corporate crisis management programs, including the further development of food safety related crisis procedures, and together with Risk Management, Legal and other Brinker Departments, assisting with the resolution of food-borne illness reports.
  • Insure all products, specific to concept identity, are proprietary to Brinker Develop programs and strategies to ensure product safety throughout the entire supply chain process, to include all products, food packaging items, equipment, tools and chemicals.


What you Bring to the Team


  • 12+ years quality control /  quality assurance / food safety / management and supervisory experience  within a multi-unit food service organization, or in a food manufacturing  capacity, is required; of which 8 + years’ experience managing Quality  Assurance and Food Safety programs for a multi-unit food service  organization, and 4 + years’ experience managing Quality Assurance and  Food Safety programs for a large food products manufacturer.
  • A minimum of 5 years managing/  mentoring and leading employees. Strong food service background  required, preferably with a casual dining restaurant chain.
  • College degree required (4 year), preferably in food science, microbiology or other related science. Requires both Food Safety ServSafe Basic and Trainer Certification and/or attendance in progress to be promoted. R.S. or R.E.H.S. required, or actively working towards accreditation. Presentation Skills– ability to make clear, concise and convincing business presentations that will have high level impact with executive and senior level management. Analytical/Negotiating– ability to independently perform, mentor and manage others in conducting complex technical analysis of vendor or restaurant food safety & quality performance along with ability to conduct related complex negotiations that result.
  • Strategic Management– ability to develop distinctive  strategies to achieve competitive advantage; translate broad strategies  into specific objectives and action plans; align the organization to support  strategic priorities.
  • Leadership-ability to act as team leader ;  providing leadership in development of QA skills and specific QA knowledge  for QA team members; demonstrated ability to develop subordinates by  driving, delegating, supporting, coaching, and empowering.
  • Mentoring-ability to mentor other QA team  members in technical knowledge and QA management skills.
  • Interpersonal Skills– ability to build effective  organizational relationships inside and outside the department; ability to  inspire trust via open, candid relationships, fair treatment and behavior  consistent with expressed beliefs and commitments.
  • Communication Skills– excellent verbal, written and  oral ability to deal independently with internal customers and external  resources, including technical writing and presentation skills.
  • Judgement/Decision Making/Problem  Solving– ability to  independently work through complex problems and derive innovative  solutions/options.
  • Computer Skills– working knowledge of Microsoft  based software, including Excel, Word, PowerPoint, and ability to work  within Supply Chain software solutions. 
  • Other– ability to elicit internal and  external support; good interpersonal skills; ability to work under  pressure and short time lines, prioritizing multiple projects with various  deadlines simultaneously, as well as attention to detail with accuracy.
  • Special Technical Skills– must possess special technical  skills as detailed below:
  • Laboratory experience (or  experience working with and approving outside laboratories) required.
  • Ability to understand and  interpret analytical results with specific knowledge relating to chemical,  physical, sensory and microbiological analyses (or experience working with  outside laboratories in this capacity).
  • Ability to successfully manage a  restaurant food safety program with specific knowledge relating to food  safety practices and microbiological analyses.
  • Ability to successfully manage  supply-side food safety and quality assurance programs for a multiple  concept, international restaurant company, with comprehensive, specific  knowledge relating to meat, poultry, dairy, fish, produce and processed  foods.
  • Comprehensive knowledge regarding  food safety, HACCP and federal, state and local regulations governing food  products and restaurants is required.


Why Brinker


  • We offer a competitive benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match and generous dining discounts. Every team member working at the Restaurant Support Center (aka Brinker headquarters) is eligible for annual bonus potential.


  • Our campus includes an onsite gym plus opportunities to increase your wellbeing with onsite Yoga and boot camp programs. Work/Life/Fun balance in a casual and collaborative work environment! Team members enjoy company-wide events and celebrations. Regular volunteer opportunities with our community give back programs.


  • Check our Careers page for more exciting opportunities! Brinker Careers
  • Join our talent communities! Brinker LinkedIn 
  • #LifeisShortWorkHappy