Engineer 1 - Desktop Engineer
MIS
Dallas, TX
September 23, 2024
Desktop Engineer 1
Dallas, TX
What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy.
At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker empowers its Team Members to positively impact our 4 Key Results: Engaging Team Members, Bringing Back Guests, Growing Sales and Increasing Profits.
Brinker International is an equal opportunity employer; we foster an inclusion environment that promotes respect, diversity of thought and success for all.
Job Summary
The Desktop Engineer 1 role is responsible for supporting all technical services within the RSC working in conjunction with our MSP team. Key function of this role will be management of ticket volume escalated from Level 1, onboarding/offboarding team members for key IT tasks, desk visits to resolve hardware issues, and troubleshooting with remote team members where necessary. Role also is responsible for deployment of technology to RSC team members and onboarding new technology as existing products sunset. This role is critical to maintaining the stability of IT Services within the RSC and for decision makers at the highest level of the organization.
Your Key Job Functions
? Prepares, tests and releases software application and security updates to production using Microsoft SCCM or other deployment tools
? Onboarding and Offboarding of team members, including desk visits, hardware troubleshooting, termination flows. Includes training team members on IT functions during team member onboarding through PeopleWorks
· Troubleshoot and resolve escalated issues of team members regarding hardware or software incidents/requests ? Escalation from Level 1
? Update/input into document workflow deficiencies, and process improvements
? Provide written documentation of problems and incidents via Service Now ticketing system
? Resolve advanced level PC problems such as incompatibility with software and operating systems, required changes in registry settings, changes or compatibility issues with the virtual desktop
? Build and test all desktop images and write related support/staging documentation
? May provide dedicated PC support for departments and special projects or software installations that require the additional focus
? Manage and administer a mixed platform client system environment (Mac OS X, Windows, )
? Daily communication with cross-functional teams within IT, but also within the business as a whole
? Performs application patching of desktop/laptop/tablet software such as, for example, Adobe Reader using SCCM or other tools as appropriate
· Administer/manage management platforms such as SCCM, JAMF, Intune, etc?
· Assist in determination of hardware technology stacks (e.g. laptop builds, manufacturers, etc)
· Assist in managing and supporting audio/visual products in our home office (e.g. Teams rooms, conference room cameras, etc..)
· Administer/manage VDI infrastructure support and maintenance ? troubleshoot with team members when necessary
? Ensure appropriate testing of desktop packages is done prior to deployment
· Will act as redundancy for Level 1 where business requires, for defined periods of time
What you Bring to the Team
· Excellent technical skills and experience gained from working within complex Desktop infrastructure projects
· Good working knowledge of PowerShell to automate complex and repetitive operations for L1 and L2 support teams
· Exposure to security technologies and strategies, including the use of web and email content filtering, public key infrastructure, drive encryption, patch management and AV best practices
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