Certified Virtual Trainer
Human Resources / PeopleWorks
September 16, 2021
Certified Virtual Trainer
Certified Virtual Trainer Overview
- $15 - $20 per hour
- 6 to 12 hours a week at the RSC during virtual training pilot test, with the opportunity to provide 24-36 hours a week based on test expansion and/or brand-wide launch.
- Initially, this is a short-term contract position (6 weeks), with the vision to expand into a permanent full-time position based on the success of the virtual training program.
What is expected of a Certified Virtual Trainer?
Your primary function as a Trainer is to set-up each and every restaurant for success and provide great training to the new Team Members. As a Certified Virtual Trainer, you represent your Brand, Brinker International, and your home restaurant at all times. Keep this in mind when you are in AND out of the restaurant.
Facilitate interactive, virtual classrooms to all new Team Members. Provide them with the information and skills necessary to successfully provide great food and great hospitality to our Guests. Success in this role includes being an upbeat team player who is flexible, animated, proactive and passionate about spreading our culture.
- 2-5 years in-restaurant experience preferred.
- 2-5 years Trainer experience preferred.
- Reliable transportation to the RSC – Although training sessions will be virtual, all facilitation will be conducted at the RSC.
Tasks & Responsibilities
- Facilitate highly engaging training sessions trough webinar.
- Prepare training materials and ensure the new Team Members have all supporting materials and resources.
- Come prepared. You are responsible for facilitating and moderating virtual training sessions. Take role and respond to questions and comments in the chat feature.
- Please be up to date on all of your LINC courses and Chilihead Chats found in LINC. Take some time each night to organize your thoughts and materials for the next day. Good preparation will help you look professional. Bring a notebook and be sure to take good notes and keep track of any questions you might have or updates that you need to remember.
- Have a positive attitude and don’t forget to have fun! Use games and humor to make training fun for the new Team Members. Be careful when using sarcasm. Consider how comments might be perceived.
- Treat everyone as an equal. Make an effort to join in their conversation. Work to develop a professional rapport with new Team Members by explaining WHY we do things the Chili’s way. This will help earn their respect.
- Ask questions if you don’t understand what is expected of you, or if you don’t know the answer to something.
- Provide thorough and timely feedback on new Team Members to Management team.
- Motivate and set the example for new Team Members including looking presentable.
- Come with an open mind. Be open to learning a new approach.
- Coach, evaluate and develop new Team Members.
- May perform other duties as required.
- Skilled in classroom/webinar facilitation
- Communicates information using a variety of training methods (virtual classroom, visual, role-play, etc.)
- Adapts work style to be effective with different types of learners
- Displays leadership qualities
- Flexible and positive attitude
- Follows company rules and guidelines
- Flexible to rules and guidelines that are specific to a franchise organization
- Always dressed in the correct uniform
- Courteous and respectful of others
- Approachable and friendly
- An Ambassador of Hospitality to others
- Interested in exposure to other cultures
- Accepting of other perspectives and viewpoints
- Avoids showing frustration in front of new Team Members
- Handles appreciative and constructive feedback with poise
- Valid driver’s license
- Foreign languages a plus
- Approved by the GM and DO