Supervisor, HRIS
Human Resources / PeopleWorks
Dallas, TX
June 26, 2025
Supervisor, HRIS
Coppell, TX
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Job Summary
The HRIS Supervisor is a new role within Brinker's HR organization that will oversee all aspects of end-user (up to 2nd-level) support for the Core HR module within Oracle HCM. In addition to supervising the support function, this position will actively research and resolve support cases/requests.
Partner closely with HR, Payroll, IT, and other business stakeholders to ensure the integrity and performance of HCM systems and processes. This role will oversee all aspects of 2nd-level support cases and requests, ensuring adherence to service levels such as response and resolution time, accuracy, etc. This position will have supervisor-level responsibility for one or two junior-level HRIS roles. Experience with other Oracle HR related modules (Benefits, Absence, Compensation, etc.) will be very beneficial.
Your Key Job Functions
System Administration
- Serve as a functional expert for the Oracle Core HR module.
- Identify opportunities to improve efficiencies within the HRIS and related processes.
- Troubleshoot and resolve system issues and anomalies, engaging Oracle IT counterparts as required
- Collaborate with HR and business partners to understand requirements and identify process improvements to optimize system efficiency and end-user adoption.
- Demonstrate excellent analytical and communication skills to inform stakeholders and end-users of trends, issues, resolutions, system navigation, etc.
- Develop and maintain strong, collaborative partnerships with key stakeholders and counterparts within the IT Oracle Center of Excellence.
- Ensure data integrity by identifying anomalies and consult with other HRIS Team Members to resolve.
- Collaborate with IT Oracle Center of Excellence teams to test functionality, system behavior and end-user impact associated with system changes, enhancements, fixes, etc., prior to going live in the production environment.
- Participate in requirements gathering for both application changes and integration development
- Ensure compliance with internal controls, data governance, and information security standards
- Strong analytical skills; problem solving and follow-through with sense of accountability
- Ability to work with limited supervision and provide mentorship and guidance to junior team members.
- Collaborate with other HR, Payroll, and IT functional partners and 3rd parties in support of HCM Application portfolio.
Stakeholder Support
- Interpret technical details and simplify info/concepts for non-technical stakeholders and end-users.
- Serve as the primary escalation resource for HRIS related support issues and requests.
- Identify opportunities to improve the HRIS support experience.
- Provide support to senior-level HRIS team members.
Supervisory Responsibilities
- Oversees day-to-day support issues related to the Oracle Core HR module and HRIS functions. NOTE: In the future, this role could also be responsible for support issues related to other Oracle HCM modules such as Benefits, Absence, etc.
- Promptly engages and informs HR Technology leaders on high priority issues, trends, escalations, system related events, etc. that directly affect end-user community.
- Coordinates and prioritizes the workflow and del