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HW Deployment Engineer II (Deployment Installation Lead)

Information System
Dallas, TX
July 31, 2025

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Engineer II Restaurant Systems

HW Deployment Engineer II (Deployment Installation Lead)

Coppell, TX

What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special.  Life is short. Work happy.

At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker empowers its Team Members to positively impact our 4 Key Results: Engaging Team Members, Bringing Back Guests, Growing Sales and Increasing Profits.

Job Summary

This position is with the Hardware Deployments Team at Brinker. The individual would be responsible for IT Deployment related activities, Task Management, Scheduling, Installation Services (remote and onsite) and Support. Must be able to work with Business Community and Vendor Partners to gather requirements and translate that to Implementation needs or activities. Must be a team player with an ability to work with various groups within the IT department. The individual must have the ability to work concurrently on multiple projects. 

Your Key Job Functions 

  • Lead installation deployment, execution, and fulfillment of IT Hardware technologies in both existing and new restaurant builds (NRO).
  • Partner closely with other internal IT teams, Vendors, Business partners (external/internal) to understand or determine requirements for implementation.
  • Participate in daily meetings with vendors, IT teams and business partners.
  • Support 3rd party vendor day-of installation through completion and manager signoff.
  • Provide escalated support to the Service Desk during rollout/release phase
  • Knowledgeable with designing and driving repeatable deployment models to execute at scale. Leverage vendor partners were applicable to mitigate cost and resource time.
  • Consistent communication with leadership to provide status and progress.
  • Familiarity with lead time management, logistics and procurement processes.
  • Serve as an IT resource across varying projects and internal discussions/meetings where technology deployment and implementation are a key factor.
  • Help develop and compile documentation for projects, processes and relative responsible areas.
  • Ownership of vendor support and quality assurance for 3rd party implementation vendors.
  • Knowledgeable with restaurant technology concepts to drive discussion with both business community as well as IT peers.

What You Bring to the Team 

  • College degree - Computer Science or related field or equivalent experience. 
  • CompTIA Certifications or Relevant Certifications or work experience
  • Microsoft certification or Relevant Certifications for alternate product sets
  • 5 years of working experience in support technical platforms in a customer/client-oriented service model.
  • 5 years of working experience working in a technical capacity within an environment supporting hospitality, fast-casual, quick service or big/small-box retail. 
  • 5 years working as an Engineer and responsible for fast paced deployment of both digital and hard technology solutions
  • 3+ years experience managing or partnering with 3rd parties/vendors surrounding technology implementations
  • Proficiency in project management toolsets
    • Smartsheets, Monday, Jira etc...
      • Knowledge of logical, physical technology modeling.
      • Should have good trouble shooting acumen and "can do" attitude.
      • Strong organizational and communication skills, both written and oral.
      • Able to manage multiple medium to large scale projects simultaneously.
      • Proven analytical and problem solving ability.
      • Demonstrated ability to learn new skills quickly.
      • Ability to work in and contribute to a team environment.
      • Work independently when required.
      • Strong customer service skills.
      • Travel and field installation work is involved.

Strong working knowledge of the following is desired:

  • EloTouch
  • EloBackpack
  • Ziosk Hardware
  • Epson Printer Technologies
  • NCR Hospitality Technologies
    • POS Terminals
    • Payment Terminals
    • Kitchen Controllers
  • Cisco/Meraki
    • Switc

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