Technical Product Owner – Restaurant & POS Systems

Information System
Dallas, TX
March 14, 2025

Technical Product Owner - Restaurant & POS Systems
Coppell, TX

This role will work closely with brand Operations, business partners, IT team members and vendor partners. The Technical Product Owner will possess a proven background in planning, prioritizing, and delivering complex technical software solutions in concert with engineering and design counterparts.  

Your Key Job Functions

·    Define and prioritize product roadmaps in collaboration with product management.
·    Partner with stakeholders and other product teams to gather top-level scope and requirements.
·    Be a collaborative connection between Operations, Marketing, Development, and Engineering teams to ensure a transparent and productive workflow environment.
·    Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
·    Identify key decision points for escalation and maintain decision logs.
·    Work with business and technical stakeholders to develop and document user stories.
·    Participate in sprint planning to determine the team's objectives for the upcoming sprint.
·    Prioritize and maintain the product backlog.
·    Participate in agile ceremonies such as stand-ups, story refinements, and team retrospectives; ensure the team has a clear understanding of priorities and next steps.
·    Lead the sprint review meeting to present the output from the sprint to key stakeholders.
·    Analyze feedback from sprint reviews, and other data such as end user feedback and operational metrics, to identify and understand product needs.
·    Work with the development team to create acceptance criteria and definitions of failures and done.
·    Lead multiple IT, Marketing, Operations and external vendor teams on roadmaps, backlog items, priority and preferred timing. 
·    Formally document and communicate high-level roadmaps, detailed backlog and story requirements to multiple IT, Marketing, Operations and external vendor teams on a regular cadence for alignment and approval. 
·    Provide leadership through all phases of the SDLC: requirements gathering, design sessions, coding, code reviews/unit testing, test support/UAT and deployment planning and execution, including resolution of post-production issues.
·    Identify and orchestrate tasks and timelines for all contributing teams (vendor teams, development, restaurant technology, enterprise data, enterprise services, restaurant training, and corporate communications) to meet the product's solution-delivery schedule. 
·    Where necessary, gather the technical level of effort and estimated costs from all participating teams and manage spend of approved budget. 
·    Maintain a relationship with the IT Service Desk and Guest Engagement managers and team - updating the team regularly on upcoming releases, new functionality, bugs and FAQs.
·    Provide leadership to the development teams: communicating sprint goals and tactical objectives, making key decisions, removing all obstacles to successful product/project delivery and providing performance feedback. 
·    Proactively provide regular updates to stakeholders and leadership teams.

What You Bring to the Team

·    BS/BA degree or Information Systems, Computer Science or related field preferred, or equivalent formal training or work experience. 
·    Minimum of 4-6 years of experience in a technical leadership role, leading projects or development teams.
·    Ability to read and author system diagrams and technical documents.
·    Strong SDLC experience.
·    Customer centric; listening, understanding and responding to customer needs while being committed to the customer first philosophy, including both internal and external customers.
·    Highly self-motivated to accomplish team goals in a fast paced environment.
·    Exceptional prioritization skills: you know how to organize execution and sell the prioritization decisions.
·    Proven written and verbal communication skills.
·    Excellent problem-solving skills.
·    Excellent oral and written communication skills - demonstrated ability to influence technical and non-technical audiences including those at senior leadership levels. 
·    Exhibit the ability to improvise, adapt, and overcome unforeseen obstacles to achieve desired results.
·    Knowledge of agile planning tools (e.g. JIRA, Confluence) preferred.
·    Hospitality or Retail experience a plus.
·    BA/BS or equivalent in experience, skills and training.